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Osmotics Water Filters are fast becoming the leading brand within the water filtration industry. Our water filters and Reverse Osmosis systems improve water taste and quality by reducing impurities.
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Returns Policy

1.       Introduction


1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers, irrespective of their geographical location.

1.4    This policy shall apply to all orders submitted through our website.

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

 

2.       Returns

 

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 30 days following the date of dispatch of the product to you;

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

 

3.       Returns procedure

 

3.1    In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2    Products returned under this policy must be sent to the following address by Royal Mail Signed For delivery ensuring they are packaged safely to prevent damage in transit.

Osmotics Ltd
Unit 14 Shepheards Close
Aylsham Business Estate
Aylsham
NR11 6SZ


3.3    You will be responsible for paying postage costs associated with returns under this policy.

 

4.       Exclusions

4.1    The following types of product may not be returned under this policy:

(a)   any product which is not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you;

(b)    any product made to your specification;

(c)    any product made to order;

(d)    any product personalised or adapted for you; or

(e)    gift vouchers.

 

5.       Refunds

 

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will not refund to you the original delivery charges relating to the returned product.

5.3    We will refund to you your reasonable postage costs incurred returning the product to us.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

 

6.       Improper returns

 

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

 

7.       Our details

 

7.1    This website is owned and operated by Osmotics Ltd.

7.2    We are registered in England and Wales under registration number 5513539, and our registered office is at: 

 

Osmotics Ltd
Unit 14 Shepheards Close,
Aylsham Business Estate,
Aylsham,
NR11 6SZ.

 

7.3    Our principal place of business is at:

 

Osmotics Ltd
Unit 14 Shepheards Close,
Aylsham Business Estate,
Aylsham,
NR11 6SZ.

 

7.4    You can contact us:

 

(a)    by post, to the postal address given above;

(b)    using our website contact form; or

(c)    by email, using the email address published on our website.

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What is Reverse Osmosis?

Reverse osmosis (RO) is a filtration method that removes many types of large molecules and ions from solutions by applying pressure to the solution when it is on one side of a selective membrane. The result is that the solute is retained on the pressurized side of the membrane and the pure solvent is allowed to pass to the other side.

Reverse osmosis is most commonly known for its use in drinking water purification from seawater, removing the salt and other substances from the water molecules.

Copyright © 2018 Osmotics Water Filtration.
All trademarks acknowledged. All Rights Reserved.
Registered in England and Wales, Company Number 5513539. VAT No: 897375652