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Osmotics Water Filters are fast becoming the leading brand within the water filtration industry. Our water filters and Reverse Osmosis systems improve water taste and quality by reducing impurities.
Shipping & Returns

Returns Policy


(1)      Introduction


We understand that from time to time you may wish to return a product to us.


We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.


This returns policy applies to customers in England and Wales irrespective of your geographical location.


This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).


(2)           Returns


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:


(a)            we receive the returned product within 30 days following the date of delivery of the product; 


(b)            the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;


(c)            you comply with the returns procedure set out below; and


(d)            none of the exclusions set out below apply.


(3)           Returns procedure


In order to take advantage of your rights under this returns policy, you must:


Request a Return Material Authorisations (RMA) number by logging into your account on our website and requesting to return items via the ‘Completed Orders’ link in your account management page.


You can access your account by clicking on the link below;




Products returned under this policy must be sent by recorded delivery to the following address ensuring they are packaged safely prevent damage in transit:


Osmotics Ltd

Unit 14 Shepheards Close

Aylsham Business Estate


NR11 6SZ


You will be responsible for paying postage costs associated with returns under this policy.


(4)           Exclusions


The following kinds of products may not be returned under this policy:


(a)            Used or perishable items such as membranes and filters/filter media liable to deteriorate within the period set out in Section 1 and 2 above;


(b)            Reverse Osmosis filters or membranes that have been removed from their protective packaging;


(c)            specially commissioned or personalised goods;


(d)            any product made to your specification;


(e)            any product made to order;


(f)            gift vouchers.


(5)           Refunds


We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges if the returned item(s) were not part of a multiple product order and excluding the costs of returning the product to us unless proven to be a manufacturing fault.


We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.


(6)           Improper returns


Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):


(a)            we will not refund or exchange the product;


(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and


(c)            if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.


(7)           About us


Our full name is Osmotics Limited.


Our principle trading address is;

Osmotics Ltd
Unit 14 Shepheards Close,
Aylsham Business Estate,
NR11 6SZ.


Our company registration number is 5513539.


Our email address is info@osmotics.co.uk.


Our VAT number is 897375652.

What is Reverse Osmosis?

Reverse osmosis (RO) is a filtration method that removes many types of large molecules and ions from solutions by applying pressure to the solution when it is on one side of a selective membrane. The result is that the solute is retained on the pressurized side of the membrane and the pure solvent is allowed to pass to the other side.

Reverse osmosis is most commonly known for its use in drinking water purification from seawater, removing the salt and other substances from the water molecules.

Copyright © 2018 Osmotics Water Filtration.
All trademarks acknowledged. All Rights Reserved.
Registered in England and Wales, Company Number 5513539. VAT No: 897375652